We want to assure you that this was not security related – none of your information or content was lost or exposed.įirst, and most importantly, we want to apologize for this outage because we know how critical our services are to you and how disruptive it’s been to those of you who felt the impact. The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID. Several Adobe services were down or unreachable for many of you over the last 24 hours. We are working on a fix- stay tuned.”Īdobe’s cloud services came back online at 5PM PDT on Thursday (May 15) and the problem was explained by Adobe in a blog post at 11:20AM PDT today (Friday, May 16) as being due to a problem encountered during database maintenance: We will post a tweet message when this is resolved.” and “We're currently experiencing an outage affecting user's ability to sign in to our services. Throughout the outage Adobe tweeted the usual customer disservice platitudes: “Thanks for your patience and understanding of the issue. To my surprise, many of these users did, with little complaint, migrate sheep-like to Adobe’s cloud offerings and now, I suspect, are coming to regret it.Īdobe’s rationale wasn’t anything to do with improved functionality or performance, it was a very obvious and, given the downside for users, cynical move to convert buyers into renters forcing those who would drag their heels when it came to paying for upgrades into becoming a predictable revenue stream. When I first heard of Creative Cloud being the future strategic direction for Adobe I was surprised and doubtful that users of apps such as InDesign and Photoshop would be comfortable with what amounts to losing control of their tools.
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